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Prathik Technologies, a mid-sized IT services company based in Bengaluru, was facing increasing email security threats, which put both their business operations and client communications at risk. With more than 500 employees and multiple clients across the globe, secure communication was a critical aspect of their operations. However, the growing sophistication of phishing attempts, email spoofing, and other cyberattacks made it evident that they needed a robust solution to protect their emails and ensure data privacy.
As their client base expanded, so did the number of emails exchanged daily, leading to challenges in managing the volume, archiving important communications, and ensuring compliance with data regulations. Prathik Technologies sought a comprehensive email protection and archiving solution that would not only prevent attacks but also allow seamless management of communication records.
This is when they turned to Zoho eProtect, an all-in-one email protection system designed to safeguard email infrastructure, prevent cyberattacks, and archive email communications securely. This case study explores how Zoho eProtect revolutionized Prathik Technologies' email security and transformed their business communication processes.
The Challenges Faced by Prathik Technologies
Before the implementation of Zoho eProtect, Prathik Technologies faced several email security challenges:
Phishing Attacks: Employees received frequent phishing emails that mimicked legitimate sources, making it difficult to identify and prevent unauthorized access.
Business Email Compromise (BEC): Executives and key personnel became targets of BEC, where attackers attempted to impersonate them to siphon funds or steal sensitive information.
Lack of Email Archiving: Important client communication often got lost or deleted, resulting in compliance risks and delays in retrieving vital data during audits.
Account Takeovers: Some employees unknowingly compromised their email credentials, leading to unauthorized access to sensitive information.
Complex Email Infrastructure: Managing emails across multiple domains became a daunting task for their IT administrators, increasing the risk of system vulnerabilities.
With these security threats mounting, the management at Prathik Technologies realized they needed a robust solution to ensure the integrity of their email communication.
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Implementing Zoho eProtect
Zoho eProtect offered a range of advanced features that addressed Prathik Technologies' needs for email security and archiving. Upon consultation, Zoho eProtect was deployed across all 500+ employees, spanning multiple departments and locations.
Here’s a detailed breakdown of how each feature of Zoho eProtect transformed their business:
Email SecurityThe core of Zoho eProtect lies in its robust email security features. Zoho’s tried and tested spam engines blocked malicious emails, phishing attempts, and malware from reaching employees' inboxes. The built-in filters ensured that only legitimate communications made it through while fraudulent and potentially harmful emails were automatically quarantined.Result: Prathik Technologies witnessed a 70% reduction in spam emails, significantly reducing the time employees spent sorting through irrelevant or harmful emails. Additionally, the system prevented multiple phishing attempts that could have compromised sensitive data.
Email ArchivingZoho eProtect’s email archiving capabilities allowed the company to store, retrieve, and manage old email communications efficiently. With automated archiving, Prathik Technologies no longer worried about losing important information. The powerful eDiscovery feature enabled quick search and retrieval of emails during compliance audits and internal investigations.Result: Archiving helped Prathik Technologies maintain compliance with industry regulations and streamline internal investigations. Audit preparation times were reduced by 40%, thanks to easy access to historical emails.
Account Takeover ProtectionZoho eProtect’s Account Takeover Protection prevented unauthorized access by identifying suspicious login attempts and alerting the administrators immediately. Any abnormal behavior, such as unusual login locations or attempts to bypass security protocols, was flagged, and the affected account was temporarily locked for review.Result: This feature alone prevented three significant security breaches within the first six months of implementation, saving Prathik Technologies from potential financial and reputational damage.
Business Email Compromise (BEC) PreventionBEC attacks, where cybercriminals impersonated high-level executives to commit fraud, were a major concern for the company. Zoho eProtect’s BEC Prevention tools analyzed email headers, sender patterns, and communication behaviors to detect and block fraudulent emails attempting to impersonate executives.Result: Prathik Technologies thwarted multiple BEC attempts, ensuring the company’s financial transactions and client communications were protected from fraudulent activities.
Smart Email BannersZoho eProtect’s Smart Email Banners served as an additional layer of security. These banners highlighted external emails, making employees more vigilant when handling messages from unfamiliar sources. Visual warnings also appeared on emails flagged as potentially dangerous, helping employees avoid phishing scams.Result: Employee awareness of potential email threats increased, and there was a 25% reduction in employees falling victim to phishing attacks.
Multi-Domain SupportAs Prathik Technologies operated several domains for different divisions and clients, managing email security across multiple domains was previously a challenge. Zoho eProtect’s Multi-Domain Support feature simplified email security management, allowing the IT team to protect all domains from a single dashboard.Result: The IT department reported a 50% reduction in administrative overhead, as they could now manage security policies, monitor threats, and track email traffic across multiple domains with ease.
Custom Admin RolesZoho eProtect allowed the company to define Custom Admin Roles, assigning different levels of access and permissions to its IT team based on their responsibilities. This ensured that sensitive configurations could only be modified by senior administrators, reducing the risk of internal security mishaps.Result: Custom Admin Roles gave Prathik Technologies better control over their email security processes, while also providing accountability and role-based permissions to safeguard system integrity.
Thwarting Zero-Day AttacksZero-day attacks, which exploit previously unknown vulnerabilities, were a major concern for Prathik Technologies. Zoho eProtect’s continuous threat intelligence updates allowed the company to stay ahead of emerging threats. By identifying and mitigating zero-day attacks in real-time, the company’s sensitive data and email communications were secured.Result: The company experienced zero instances of zero-day attacks post-deployment, providing much-needed peace of mind.
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Within the first year of implementing Zoho eProtect, Prathik Technologies experienced significant improvements in their email security infrastructure. Some of the key outcomes included:
80% reduction in phishing and malware attacks: Zoho’s powerful spam filters and account takeover protection ensured that malicious emails did not reach the employees.
30% increase in compliance efficiency: Automated email archiving and the eDiscovery tool made it easier for the company to meet industry compliance requirements.
Improved employee awareness: Smart email banners and warnings significantly improved employees’ understanding of email threats, making them more vigilant against phishing scams.
Enhanced IT team efficiency: The multi-domain support and custom admin roles streamlined the management of email security, reducing the workload for IT administrators.
Prathik Technologies’ decision to implement Zoho eProtect marked a significant turning point in their battle against email security threats. By leveraging Zoho eProtect’s comprehensive suite of features—ranging from advanced email security to efficient archiving—the company was able to mitigate risks, enhance compliance, and streamline its communication infrastructure. As a result, Prathik Technologies not only safeguarded its business but also ensured that its clients' data and communication remained secure.
This successful implementation serves as a testament to the power of Zoho eProtect in revolutionizing how businesses protect their email infrastructure in today’s digital age.
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